Terms and Conditions
“You” or “your” means the consumer, purchaser, browser or any and all persons who are viewing, browsing, or purchasing any product or looking at potentially purchasing a product on wwwaussieherbshop.com and includes but is not limited to an individual, corporation, partnership, association, firm, or any other legal entity.
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Aussie Herb Shop indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Aussie Herb Shop.
Aussie Herb Shop reserves the right to make changes to this site and these terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Aussie Herb Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason. Aussie Herb Shop reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
By purchasing any and all products on Aussie Herb Shop you confirm that you have consulted with or spoken to one of our herbalists and that the product you are purchasing was recommended under the care of our herbalist, herbal practitioner or a naturopath.
You acknowledge that all products listed on Aussie Herb Shop are foods and are not therapeutic goods as defined by THERAPEUTIC GOODS ACT 1989 – SECT 3
Aussie Herb Shop is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
You acknowledge that you are not allergic to any of the ingredients listed on Aussie Herb Shop’s products and by purchasing any product from Aussie Herb Shop you hold Aussie Herb Shop harmless for any and all contra-indications you may suffer by consuming Aussie Herb Shop’s products if the products are labeled correctly.
Shipping and Delivery
Customers give authority for their order to be left unattended at their delivery address unless otherwise stated by the customer in the comments field. Aussie Herb Shop will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address may require us to ship via another method. Aussie Herb Shop reserves the right to change your shipping method in these cases.
The delivery times provided by Aussie Herb Shop are 3-10 working days and these are estimates only. Aussie Herb Shop will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. Aussie Herb Shop cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Aussie Herb Shop is not responsible for your items once they leave our posession. We encourage you to arrange with us beforehand to obtain shipping insurance. It is also given as an option on the checkout page. This applies only to Domestic Shipping.
International shipping there is no tracking unless you request beforehand and arrange payment. The cheapest possible shipping is used for international shipping.
Refunds & Returns
We offer 90 day money back guarantee minus the return shipping. We recommend sending returns via registered post as we do not accept responsibility for lost items. Customer must contact Aussie Herb Shop before any returns or exchanges are accepted. Exchange requests are subject to availability of stock. Should your product request be unavailable a refund will be provided. Aussie Herb Shop does not accept cash as a form of payment and takes no responsibility for cash sent via post.
Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve. Aussie Herb Shop will not pay to return these items to you.
Any items returned to sender because of a wrong address, or item not retrieved Aussie Herb Shop will recover the extra shipping costs before the items will be resent.
Please see our Returns Policy for more details.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing.Aussie Herb Shop cannot accommodate all address change requests.
Aussie Herb Shop takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Prices are subject to change without notice. All credit cards are charged in Australian Dollars.
If notified before goods have been dispatched, Aussie Herb Shop can accommodate order cancellations. If items have been shipped, Aussie Herb Shop reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Aussie Herb Shop shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Aussie Herb Shop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Aussie Herb Shop shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Aussie Herb Shop is not responsible for the operation of or content located on or through any such site.
PayPal Express Checkout
Customers choosing to checkout with PayPal Express will automatically have their order shipped Express Shipping (no signature required) unless bulky. The order will be shipped to the address selected in your PayPal account. Once the order has been shipped Aussie Herb Shop cannot alter your delivery address or shipping method. Aussie Herb Shop will accept no responsibility for an incorrect address supplied.
Promotions & Gift Cards
Promotions, discounts and promotional codes (collectively “Promotions”) are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
Promotional items are available only while supplies last; Aussie Herb Shop does not issue rain checks for items that run out of stock.
Aussie Herb Shop can, at its sole discretion, extend or terminate a Promotion at any time.
Aussie Herb Shop has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
All promotional spend levels and discounts are in Australian Dollars (AUD).